Last updated on 18.03.2015
Resolved Issues and Enhancements
Dr.Web for Microsoft Exchange Server is an anti-virus plug-in designed on the basis of the latest and most advanced antivirus technologies of Doctor Web to protect corporate mail systems against viruses and spam. It flexibly integrates into the system of Microsoft Exchange Server, processes all messages and attachments dispatched to the server and neutralizes all types of viruses and malware. The plug-in checks the mail traffic for viruses, dialers, adware, hacktools, jokes and riskware.
Dr.Web for Microsoft Exchange Server performs the following functions:
| • | Scan all incoming and outgoing messages in real-time mode |
| • | Filter and block spam, use manually compiled black and white lists of addresses |
| • | Isolate infected and suspicious objects to the Quarantine |
| • | Filter email messages according to various criteria |
| • | Group clients to simplify their management |
| • | Send notifications on virus events |
| • | Log virus events in OS log and support an internal event database cmstracedb in Dr.Web CMS |
| • | Collect statistics |
| • | Support the common application settings on a distributed system of servers, including those organized in clusters |
| • | Automatically update virus databases and components of the plug-in |
For Microsoft Exchange Server 2007/2010/2013, Dr.Web for Microsoft Exchange Server integrates its own transport agents into the server transport system, thus, providing Dr.Web anti-virus engine with access to the e-mails and their attachments. For the versions of Microsoft Exchange Server preceding Microsoft Exchange Server 2013, the VSAPI (the Virus Scanning Application Programming Interface developed by Microsoft for Exchange Servers) is also supported. A special component Anti-spam that integrates into the IIS (Internet Information Services) is supported for the 32-bit Microsoft Exchange Server 2003 servers.
Dr.Web for Microsoft Exchange Server uses virus databases, which are constantly supplemented with new records to assure up-to-date protection. Also, a heuristic analyzer is used for additional protection against unknown viruses.
Resolved Issues and Enhancements
This section contains a list of changes and some of the bugs and issues which have been fixed.
| • | Interoperability problems with VSAPI, which might lead to the Microsoft Exchange Information Store service crash for Microsoft Exchange Server 2003/2007/2010, have been fixed. |
| • | Fault tolerance of several Dr.Web for Microsoft Exchange Server components (services: Dr.Web for MSP Component Host, Dr.Web for MSP Requests Queue, Dr.Web for MSP Scanning Service, libraries: DrWebVSAPI.dll, DRWADAccessor.dll, DRWProfileResolver.dll) has been improved. |
| • | Archives whose content cannot be scanned are skipped now by default instead of being moved to quarantine. |
Installation
To install Dr.Web for Microsoft Exchange Server 10.0, your computer must meet the following minimum requirements:
Hardware requirements
Specification |
Requirement |
||||||
|---|---|---|---|---|---|---|---|
CPU |
For Microsoft Exchange Server 2003:
For Microsoft Exchange Server 2007/2010/2013:
|
||||||
RAM |
For Microsoft Exchange Server 2003:
For Microsoft Exchange Server 2007/2010:
For Microsoft Exchange Server 2013:
|
||||||
Disk space |
For Microsoft Exchange Server 2003/2007/2010:
For Microsoft Exchange Server 2013:
|
||||||
Monitor |
VGA-compatible monitor |
Operating system and software requirements
Specification |
Requirement |
|||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Operating system |
32-bit platforms For Microsoft Exchange Server 2003:
|
|||||||||||
64-bit platforms For Microsoft Exchange Server 2007/2010:
For Microsoft Exchange Server 2013:
|
||||||||||||
File system |
For Microsoft Exchange Server 2003:
For Microsoft Exchange Server 2007/2010/2013:
|
|||||||||||
Microsoft Exchange Server |
For Microsoft Exchange Server 2003:
For Microsoft Exchange Server 2007/2010:
For Microsoft Exchange Server 2013:
|
Compatibility
Before installation of Dr.Web for Microsoft Exchange Server please review the following information on product compatibility:
| 1. | Dr.Web for Microsoft Exchange Server of version 10.0 is compatible only with Dr.Web products of version 9 and 10. |
| 2. | Dr.Web for Microsoft Exchange Server is not compatible with other anti-virus software. Installing two anti-virus programs on one computer may lead to system crash and loss of important data. |
Installation of Dr.Web for Microsoft Exchange Server 10.0
Before installation it is strongly recommended to perform the following actions:
| • | To install all critical updates released by Microsoft for the OS version used on your computer (available on the company’s updating website at http://windowsupdate.microsoft.com). |
| • | To check the file system with the system utilities and remove the detected defects. |
| • | To close all active applications. |
|
If you are using Microsoft Exchange Server 2013 with SP1, but without Cumulative Update 5, it is recommended to run the Exchange2013-KB2938053-Fixit script available on the Microsoft official web site at http://support.microsoft.com/kb/2938053 before installation to prevent errors of registering the transport agents during the installation. |
To install Dr.Web for Microsoft Exchange Server, perform the following actions:
| 1. | Run the installation file drweb-1000-exchange-plugin-x64.exe if you are using Microsoft Exchange Server 2007/2010/2013 or drweb-1000-exchange-plugin-x86.exe for previous versions of Exchange server. The InstallShield Wizard will open on the first window of the installation process. |
| 2. | To continue installation you should read and accept the terms of the License Agreement by selecting I accept the terms in the License Agreement. Click Next. |
| 3. | Stop the Microsoft Exchange Transport service (only if you are using Microsoft Exchange Server 2007/2010/2013). To do this, click Open the list of services link, right-click the service in the list and then click Stop. Once the service is stopped, click Next. |
|
Stopping Microsoft Exchange Transport service manually is required to preserve the installation integrity on the server operating under load. In some cases Microsoft Exchange Transport service may take considerable time to stop! |
| 4. | Select the licensing type. You can register your license later or specify the path to the valid license key file. Click Next. |
|
For correct plug-in operation, specify the path to the drweb32.key license key file or, if your license allows operation in central protection mode, to the agent.key file. |
|
To register license after installation or to renew it, copy the valid license key file to the program installation folder, then restart Dr.Web for MSP Scanning Service. |
| 5. | Before starting the installation procedure, click Installation parameters to configure the following parameters: |
| • | Install transport agents - allows to install transport agents (enabled by default). If you are using Microsoft Exchange Server 2007/2010/2013, enabling this option registers the DRWTransportAgent.dll library and its transport agents (anti-virus and anti-spam) by Microsoft Exchange Transport service. If you are using Microsoft Exchange Server of previous versions, enabling this option registers the DrWebSink.dll library and enables the anti-sapm agent in Microsoft Internet Information Services (IIS). |
| • | Install VSAPI - allows to install the DrWebVSAPI.dll component for scanning via VSAPI (not supported in Microsoft Exchange Server 2013) provided by Microsoft Exchange Information Store service. If this option is enabled, you can also configure additional parameters: enable scanning of the outgoing messages, proactive and background scanning. |
You can also enable the transport agents installation and registration monitoring by selecting the Enable transport agents monitoring option. During the installation on Microsoft Exchange Server 2007/2010/2013, transport agents are registered by Exchange PowerShell, which does not close automatically, so you will need to enter the exit command manually to complete installation.
Click Next.
|
To avoid transport agents registration errors during the installation, please make sure that the RemoteExchange.ps1 script is installed on Microsoft Exchange Server (the script is located by default in the C:\Program Files\Microsoft\Exchange Server\V14\bin\ folder on Microsoft Exchange Server 2010 or in the C:\Program Files\Microsoft\Exchange Server\V15\bin\ folder on Microsoft Exchange Server 2013). |
| 6. | If you are re-installing the application, you may use the saved configuration (if the corresponding option was selected during its removal) or delete it and re-configure the application after installation. Click Next. |
| 7. | The installation of Dr.Web for Microsoft Exchange Server on your computer will start. By default, program files are copied to %Program Files%\DrWeb for Exchange and %Program Files%\Common Files\Doctor Web folders. the event logs and auxiliary files are copied to %Program Data%\Doctor Web folder. |
| 8. | If you selected the Enable transport agents monitoring option when configuring thee installation parameters, you need to exit the monitoring window after the transport agents are installed and registered. Enter the exit command in PowerShell. The «Dr.Web AntiVirus Agent enabled» and «Dr.Web AntiSpam Agent enabled» messages in PowerShell indicate the successful agents registration by Microsoft Exchange Transport service. Enter the exit command in PowerShell. |
| 9. | Once the installation is complete, click Finish. |
|
If Microsoft Exchange POP3 or Microsoft Exchange IMAP4 service do not operate correctly after Dr.Web for Microsoft Exchange Server is installed on the computer, it is recommended to restart them. When you install the application from the drweb-1000-exchange-plugin-x86.exe file, you will be prompted to restart the computer. If you install the plug-in form the drweb-1000-exchange-plugin-x64.exe file, the restart is not required: the Microsoft Exchange Transport service is started automatically, resulting the correct operation of the server. However, if the POP3 and IMAP4 supporting services are running on the server, restarting the Microsoft Exchange Transport service may disconnect them from the server transport system. In this case it is recommended to wait until Microsoft Exchange Transport and the installed application services are started and then to restart the Microsoft Exchange POP3 and/or Microsoft Exchange IMAP4 services manually (or to restart the computer). |
Upgrade to version 10.0
To update Dr.Web for Microsoft Exchange Server to version 10.0, it is necessary tu start installation of this version of the application. If a previous version is detected during the installation, you will be prompted to delete it. If you confirm the deletion, the previous version will be deleted, then the computer will be restarted. Then Dr.Web for Microsoft Exchange Server 10.0 installation procedure described above will start.
Additional Information
If you encounter any issues installing or using company products, take advantage of the following Doctor Web support options:
| • | Download and review the latest manuals and guides at http://download.drweb.com/ |
| • | Read the frequently asked questions at http://support.drweb.com/ |
| • | Browse the Dr.Web official forum at http://forum.drweb.com/ |
If you have not found solution for the problem, you can request direct assistance from Doctor Web Technical Support by filling in the web-form in the corresponding section of the support site at http://support.drweb.com/.
For regional office information, refer to the Doctor Web official website at http://company.drweb.com/contacts/moscow.
All rights reserved. This document is a property of Doctor Web No part of this document may be reproduced, published or transmitted in any form or by any means for any other purpose than the purchaser’s personal use without proper attribution.
TRADEMARKS
Dr.Web, SpIDer Mail, SpIDer Guard, CureIt!, CureNet!, AV-Desk and Dr.WEB logos are trademarks and registered trademark of Doctor Web. Other trademarks, registered trademarks and company names used in this document are property of their respective owners.
DISCLAIMER
In no event shall Doctor Web and its resellers or distributors be liable for errors or omissions, or any loss of profit or any other damage caused or alleged to be caused directly or indirectly by this document, the use of or inability to use information contained in this document.
© Doctor Web, 2015
Russia, Moscow – Saint-Petersburg